Shipping Protection & Tipping Policy

At Billetwork, we want customers to have a simple and flexible shopping experience. For this reason, certain optional services may be offered during checkout.

1. Optional Services

Shipping Protection and Tipping are completely optional. You are not required to purchase either service when placing an order with Billetwork.

These charges are only included when you choose to add them during checkout.

Shipping Protection: Optional protection for your shipment in the event of eligible loss, damage, or theft while the package is in transit.

Tipping: An optional contribution for customers who would like to show appreciation to our fulfillment and customer support teams.

2. Shipping Protection

When Shipping Protection is selected with your purchase, your shipment may be covered for certain problems that occur during transit.

For complete information about the applicable coverage, conditions, and exclusions, please visit our Shipping Protection page:

https://billetwork.com/products/shipping-protection

3. Refunds for Optional Services

If you accidentally selected Shipping Protection or added a Tip during checkout, or simply decide that you no longer want either service, you may request a full refund of the applicable optional charge.

We can process the refund for the Shipping Protection or Tip amount even if your order has already been shipped.

4. Contact Billetwork

To request a refund for an optional service or ask us a question, please contact our customer support team.

Store Name: Billetwork
Company Name: Hong Kong Zhi Kai Limited
Phone / Text: +1 (626) 726-3592
Email: support@billetwork.com

Business Address:
24/F, Fu Fai Commercial Centre
27 Hillier Street
Sheung Wan, Hong Kong

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

If you are contacting us about an existing order, please include your order number so our team can assist you more efficiently.

Thank you for choosing Billetwork.