Privacy Policy

At Billetwork, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide you with a smooth shopping experience and to securely fulfill your orders.

  • Information You Provide: Name, email address, shipping/billing address, phone number, and payment information (processed via secure gateways).

  • Automated Information: IP address, device type, browser information, and interaction data collected through cookies.

2. How We Use Your Information

  • Order Fulfillment: Processing payments, shipping, and order updates.

  • Customer Support: Responding to your inquiries and resolving issues.

  • Marketing (Opt-in): Sending newsletters or promotional offers if you have consented.

  • Security: Fraud prevention and maintaining site integrity.

3. Data Protection & Security

We implement a variety of security measures:

  • SSL Technology: All sensitive payment information is transmitted via Secure Socket Layer (SSL) technology.

  • No Card Storage: Your credit card details are encrypted by our payment providers and are not stored on our servers.

4. Third-Party Disclosure & Advertising Partners

We do not sell or trade your PII. However, we share data with trusted partners to operate our business and deliver relevant ads:

  • AppLovin (Axon): We use AppLovin to optimize our advertising. AppLovin may collect and use information about your activity on our website to show you relevant ads.

  • Meta (Facebook/Instagram): For targeted advertising and conversion tracking.

  • Google Analytics/Ads: To understand site traffic and deliver marketing.

5. Cookies Policy

We use cookies to remember items in your shopping cart, understand user preferences, and compile aggregate data about site traffic. You can disable cookies in your browser settings.

6. Your Rights (GDPR & CCPA)

  • EU Users (GDPR): You have the right to access, correct, or delete your personal data.

  • California Users (CCPA): You have the right to know what data is collected and request its deletion. We disclose data to advertising partners as described in Section 4.

7. Children’s Privacy (COPPA)

We do not knowingly collect personal information from children under the age of 13.

8. Contact Us

If you have questions regarding this policy, please contact us:

  • Email: support@billetwork.com

  • Phone: +1 (626) 726-3592

  • Company Name: Hong Kong Zhi Kai Limited

  • Store Name: Billetwork

  • Business Address: 24/F, Fu Fai Commercial Centre, 27 Hillier Street, Sheung Wan, Hong Kong